Privacy Policy — How 9p999 Protects Your Data

This Privacy Policy explains how 9p999 collects, uses, stores and protects the personal information of everyone who visits the 9p999 website at 9p999.onl or uses the 9p999 mobile application. It covers all users — whether you are browsing without an account, in the process of registering, or an active account holder using the platform for sports betting, bingo, fish games or any other available feature.

9p999 is designed for Pakistani players. All accounts and transactions operate in PKR. Our default payment methods — JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets — each involve their own privacy frameworks. This policy focuses specifically on what 9p999 itself collects and does with your data. Your payment provider's own privacy terms govern how they handle your information on their end.

By creating an account or continuing to use 9p999 after this policy is updated, you acknowledge that you have read and understood how your data is handled. If anything in this policy is unclear, contact the 9p999 support team before registering.

9p999 collects two broad categories of information: information you provide directly and information gathered automatically as you use the platform. The table below summarises the main types of data involved.

9p999 does not collect sensitive personal data such as religious beliefs, ethnic origin or political opinions. The platform does not require this information and has no legitimate use for it.

9p999 gathers your information through three main channels:

• Direct input: When you register an account, update your profile, deposit or withdraw funds, contact support, or complete any verification process, you provide information directly to 9p999.
• Automatic collection: When you browse the 9p999 website or use the app, technical data about your device, connection and behaviour on the platform is recorded automatically through standard web and app analytics methods. This includes session logs, page views, feature usage and performance data.
• Third-party sources: Identity verification services may confirm or supplement the information you provide during account verification. Payment providers pass confirmation of successful transactions to 9p999, though 9p999 does not receive your full payment credentials from them — only confirmation that a transaction was completed.

Every piece of data 9p999 collects is used for a specific, defined purpose. We do not use your information for purposes beyond what is described in this policy. The main uses are:

• Account management: To create, maintain and secure your 9p999 account. This includes login authentication, account recovery and keeping your profile accurate.
• Transaction processing : To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported methods. Transaction records are maintained for account balance accuracy and dispute resolution.
• Bonus and VIP management: To track wagering activity for bonus requirements, calculate VIP cashback, manage tier progression and apply promotional credits to your account.
• Customer support: To respond to your queries, resolve disputes and handle account-related issues. Support communications are logged so that previous conversations can be referenced in follow-up interactions.
• Platform security and fraud prevention: To detect unusual activity, prevent bonus abuse, identify duplicate accounts and protect genuine players from fraud. Automated monitoring flags patterns that deviate from normal account behaviour for manual review.
• Responsible gaming tools: To apply deposit limits, session reminders and self-exclusion requests that you have set from your account. Your activity data is used to operate these tools accurately.
• Platform improvement: Aggregated, anonymised usage data helps the 9p999 team understand how features are used, identify bugs and improve the overall experience for Pakistani players.
• Communications: To send account notifications, transaction confirmations, promotional messages about relevant offers (such as PSL or cricket betting promotions) and important policy updates. You can manage your communication preferences from your account settings.

All financial transactions on 9p999 are conducted in Pakistani Rupees. When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer, a debit or credit card or a mobile wallet, the transaction is processed through the relevant payment provider's own system. 9p999 receives confirmation of completed transactions and a reference identifier — not your full payment credentials such as card numbers, JazzCash PINs or banking passwords.

The payment reference and transaction history associated with your account are stored securely by 9p999 and used for the following purposes only:

• Crediting your PKR balance accurately after a successful deposit.
• Processing withdrawal requests to the correct payment method.
• Verifying that deposits and withdrawals are made to and from accounts in your own name, as required by the account rules in the Terms and Conditions.
• Investigating disputed transactions or payment discrepancies if you raise a query with support.
• Complying with any applicable record-keeping obligations.

9p999 does not store your full card details, JazzCash account passwords, Easypaisa PINs or any other sensitive payment authentication credentials on its own systems. These remain with the payment provider at all times.

9p999 does not sell your personal data to any third party. We do not share your information with advertisers for targeting purposes. Data is shared only in the limited circumstances described below:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card networks receive only the information necessary to process your specific transaction — typically your name and the PKR amount involved.
• Identity verification providers: If you are asked to complete a verification step, a specialised verification service may receive a copy of the identity documents you submit. These services are bound by their own data protection obligations and use your documents only for the verification purpose.
• Technology service providers: Third parties who support the operation of the 9p999 platform — such as cloud hosting, app infrastructure and analytics services — may process certain data as part of their contracted service. They operate under strict data handling agreements and do not use your data for their own purposes.
• Legal requirements: If 9p999 receives a valid legal request from an authority requiring disclosure of specific account information, we will comply with that request to the extent required by law and will document such disclosures.
• Business transfers: If 9p999's business or platform is acquired, merged or substantially restructured, user data may be transferred to the acquiring entity as part of that process. You would be notified in advance of any such change that affects how your data is handled.

9p999 stores user data on secure servers. Access to personal data is restricted to team members who require it for their specific operational role — support agents, fraud monitoring staff and account management teams. All access is logged and reviewed. Data is not accessible to general staff or external parties without authorisation.

Security measures in place to protect your data include:

• Encryption of data in transit using TLS/SSL across all platform connections.
• Encryption of sensitive data fields at rest, including identity documents and financial references.
• Secure password hashing — 9p999 does not store your account password in readable form.
• Regular security reviews and monitoring for unusual access patterns.
• Two-factor authentication options available for your account login.

Data is retained for as long as your account is active and for a reasonable period thereafter to comply with record-keeping obligations and to handle any post-closure queries. When data is no longer needed, it is deleted or anonymised.

While 9p999 takes robust steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your own login credentials secure. If you suspect unauthorised access to your account, contact support immediately and change your password.

9p999 uses cookies and similar tracking technologies on the website and within the app. Cookies are small data files stored on your device that help the platform function correctly and understand how it is being used. The main categories of cookies used by 9p999 are:

• Essential cookies: Required for the platform to function. These include session management cookies that keep you logged in during your visit and security cookies that protect against cross-site request attacks. These cannot be disabled without affecting platform functionality.
• Functional cookies: Remember your preferences such as language settings, your last active section of the platform and notification preferences. These improve the comfort of your experience but are not strictly necessary.
• Analytics cookies: Collect anonymised data about how users navigate the platform — which pages are visited most, where users drop off and how features are used. This helps the 9p999 team identify improvements. These cookies do not identify you personally.
• Performance cookies: Help monitor app and website load times, error rates and performance across different device types. Data from these cookies is aggregated and anonymised.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in and use the platform normally. Disabling other categories will have no impact on core functionality.

As a 9p999 account holder, you have the following rights regarding the personal data held about you:

• Right to access: You can request a copy of the personal data 9p999 holds about your account. Requests are handled within a reasonable timeframe by the support team.
• Right to correction: If your account information is inaccurate or out of date — for example, if your contact number has changed — you can update it from your account settings or contact support for assistance.
• Right to deletion: You can request that your personal data be deleted. Where deletion is possible without conflicting with legal record-keeping obligations, 9p999 will action the request. Some data may need to be retained for a defined period for compliance purposes.
• Right to restrict processing: In certain circumstances you can ask 9p999 to limit how your data is used while a query is being resolved.
• Right to withdraw consent: Where processing is based on your consent — such as receiving promotional communications — you can withdraw that consent at any time from your account settings or by contacting support. Withdrawal of consent for marketing does not affect your ability to use the platform.
• Right to data portability: You can request your account data in a structured, portable format for your own records.

To exercise any of the above rights, contact the 9p999 support team through the in-app chat or by email. Requests will be reviewed and responded to within a reasonable period. Identity verification may be required before sensitive account data is shared or deleted, to confirm the request is coming from the genuine account holder.

9p999 is strictly for adults aged 18 and above. The platform does not knowingly collect personal data from anyone under the age of 18. Age verification is applied during account registration and as part of the standard identity verification process.

If 9p999 identifies that an account has been created by or on behalf of a minor, the account will be closed immediately, all balances will be forfeited and any personal data collected in relation to that account will be deleted from 9p999 systems as promptly as possible, subject to any legal obligations around records related to the closure.

If you believe a person under 18 has created a 9p999 account, contact support immediately with details so the matter can be investigated and resolved without delay.

9p999 may update this Privacy Policy from time to time as the platform evolves, as payment methods are added or changed, or as legal and operational requirements shift. The "last updated" date at the top of this page will reflect when the most recent changes were made.

For changes that materially affect how your data is used, 9p999 will notify registered account holders via in-app notification or email before the updated policy takes effect. Continuing to use the platform after a policy update constitutes acceptance of the revised terms.

If you do not agree with an update to this Privacy Policy, you should stop using 9p999 and contact support to close your account before the changes come into effect.

If you have any questions about this Privacy Policy, want to exercise one of your data rights, or have a concern about how your information is being handled, there are two ways to get in touch with the 9p999 team:

• In-app support chat: Available 24/7 directly from the 9p999 platform or app. This is the fastest route for most account-related queries.
• Email: Write to [email protected] with your query. Include your registered account email address so the team can locate your account and respond accurately.

For quick answers to common questions about accounts, deposits, withdrawals and bonuses, the FAQ page covers the most frequently raised topics and is available without needing to log in.